(FAQ) Frequently Asked Questions

FAQ

Q1: What are the benefits of herbal teas from IVA PLANTS?
Each blend is created by hand following family recipes carefully preserved from handwritten herbal notes passed down through generations. The teas are made only from dried plants with no additives or flavourings. Every mix is designed to support the body in a natural way, helping with sleep, digestion, immunity and overall wellbeing.

Q2: Are your teas organic?
Our teas are made from plants that are naturally grown and carefully dried without additives or flavourings. We currently do not hold organic certification, but we are exploring certification options for the future.

Q3: How should I store teas after purchase?
Keep your tea in a cool and dry place away from sunlight and moisture. Once opened, close the pouch tightly or transfer the tea into an airtight container to keep its natural aroma and freshness.

Q4: How does the IVA PLANTS Loyalty Card work?
You receive one stamp for each purchase, whether made online or in person. After collecting ten stamps, you can choose one free pack of tea from the blends available at that moment.

Q5: Can I use my Loyalty Card for online orders?
Yes. If you already have a physical card, please mention it in the order notes or contact us by email.

Q6: What if my Loyalty Card is lost or damaged?
Physical cards cannot be replaced, but you can keep your progress by creating an account on our website. Please email us at support@yellowgreen-jaguar-358177.hostingersite.com with your details, and we will add your existing stamps to your online account.

Q7: What are the delivery conditions within the UK?
We deliver across the UK using reliable postal services. The exact delivery times and options can be found in the Delivery section on our website.

Q8: Can I customise my order?
We’re always happy to help with special requests. If you’d like to adjust your order or have any preferences, please email us at support@yellowgreen-jaguar-358177.hostingersite.com before completing your purchase.

Still have questions?

Always fresh | Always natural

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