Last Updated: 6 October 2025

1. Eligibility for refund:
Please note that our returns policy differs from standard product return policies. As our teas are consumable goods, we are unable to accept returns once items have been opened or used. This is in accordance with UK consumer law and is in place to protect product safety and hygiene.
Refunds or replacements will only be processed under specific circumstances, as outlined below.

2. Reasons for return or replacement:
Returns or replacements will be accepted free of charge in the following cases:

• Wrong item received: A different product was delivered than what was ordered.

• Damaged during shipping: The product was damaged in transit and arrived in unsatisfactory condition.

• Defective product: The item has a manufacturing defect or quality issue.

• Expired product: The received product has passed its expiry date.

3. Damaged or defective items:
If you receive a damaged or defective item, please contact our customer support team within 72 hours of delivery at refund@yellowgreen-jaguar-358177.hostingersite.com. We will arrange for a replacement or refund, depending on the situation.

4. Return process:
To request a refund or replacement:

• Contact our customer support team at refund@yellowgreen-jaguar-358177.hostingersite.com, including your order number and details of the issue.
  
  
• Our team will review your request and provide instructions if a return is required.
  
  
• If applicable, securely pack the item and include a copy of the proof of purchase.
  
  
• Return the item to the address provided by our support team.

5. Final decision:
IVA PLANTS reserves the right to make the final determination on refund eligibility based on the condition of the returned item and the provided proof of purchase.

6. Changes to this policy:
IVA PLANTS may update or amend this Refund and Returns Policy at any time. Any updates will be published on this page.

By making a purchase from IVA PLANTS, you agree to this Refund and Returns Policy.