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1. Eligibility for Refund
Please, be aware that our returns policy differs from any standard product returns policy. This is due to our products being consumable goods, therefore, to protect our customers and ensure safety, we do not accept returns of our products within any timeframe in accordance with the UK consumer law, except special circumstances noted below.
2. Reasons for Return/Replacement
Returns for the following reasons will be processed free of charge:
– Received the wrong Item: Customer received a product different from what was ordered.
– Damaged during shipping: The product was damaged in transit, and the customer received it in unsatisfactory condition.
– Defective product: The product received has a manufacturing defect or is not functioning as expected.
– Product expired: The received product has passed its expiration date.
3. Damaged or defective items
If you receive a damaged or defective item, please contact our customer support team within 72 hours from delivery. We will arrange for a replacement or offer a refund, as appropriate.
4. Return process
To initiate a refund, please follow these steps:
1. Contact our customer support team at refund@ivaplants.co.uk with your order number and details of the issue.
2. Await further instructions from our team on how to return the product.
3. Pack the product securely and include a copy of the proof of purchase.
4. Ship the product to the address provided by our customer support team.
5. Final decision
IVA PLANTS reserves the right to make a final decision on the eligibility of products for a refund based on the provided proof of purchase and the condition of the returned item.
6. Changes to refund policy
IVA PLANTS may update or modify this Refund Policy at any time. Please review this page periodically for changes.
By making a purchase from IVA PLANTS, you agree to abide by this Refund Policy.
Head office:
IVA PLANTS
Unit 123712
PO Box 6945
London
W1A 6US
Production:
Heston, Hounslow
West London
Head Office:
IVA PLANTS
Unit 123712
PO Box 6945
London
W1A 6US
Tel: +44 7399353510
Email: info@ivaplants.co.uk
I first came across IVA Plants and Alex their founder at my local monthly Artisan market and decided to try the Sleep Well tea and the Rose Garden Tea. I was very impressed with the lovely aroma and the quality of the ingredients. There is an online shop but I thought I would head down to the market again to stock up. This time I bought dried Chamomile flowers, Rose buds and a Houjicha roasted greentea that she suggested for me as it is lower in caffeine. I would highly recommend all of the purchases I have made.