Welcome to IVA PLANTS! We are thrilled to have you as a valued customer. 

Before you explore the wonders of our herbal products, please take a moment to read through our Terms and Conditions.

1. Acceptance of Terms:

By accessing and using the IVA PLANTS website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our website.

2. Products and Services:

IVA PLANTS is dedicated to providing high-quality herbal products, including dried herbs, herbal teas, green teas and black teas. Our commitment to quality, accessibility, and sustainability is reflected in each product we offer.

3. Ordering and Payments:

To place an order, you must provide accurate and complete information. Payments are processed securely, and we accept all major credit cards except for American Express. Please review your order carefully before confirming your purchase.

4. Shipping and Delivery:

We strive to deliver your herbal delights promptly and efficiently. Shipping times may vary based on your location. For more information on shipping and delivery, please refer to our Shipping Policy.

5. Returns and Refunds:

Your satisfaction is our priority. If you are not completely satisfied with your purchase, please refer to our Returns and Refunds Policy for information on how to return items and request a refund.

6. Privacy Policy:

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Disclaimer:

While we take great care in providing accurate information and high-quality products at IVA PLANTS, it is important to note the following:

– Allergic reactions: 

Individuals with allergies or sensitivities to herbs or plants should exercise caution. Our products are sourced with care, but it is crucial to be aware of potential allergens. If you have known allergies, please review our product descriptions carefully and consult with a healthcare professional before use.

– Consultation with healthcare professionals: 

IVA PLANTS products are not intended to replace professional medical advice, diagnosis, or treatment. If you have a pre-existing health condition, are pregnant, nursing, or taking medication, consult with your healthcare provider before using our products. They can provide personalized guidance based on your individual health needs.

– Disclaimer of liability: 

IVA PLANTS is not responsible for any adverse reactions, misuse, or unintended effects resulting from the use of our products. Individual experiences may vary, and it is essential to follow usage instructions and consult with a healthcare professional when needed. Remember, the information provided on our website is for educational and informational purposes only. It is not intended as a substitute for professional medical advice. If you experience any adverse reactions or have concerns about our products, discontinue use immediately and seek medical attention. Our customer support team is available to assist you, but they are not a substitute for professional medical advice. Additionally, every product is assigned with an expiry date, any consequences that may arise as a result of using it past the initial expiry date set by IVA PLANTS is at your personal responsibility. Thank you for your understanding and commitment to your well-being.

8. Contact Us:

Have questions or need assistance? Our friendly customer support team is here to help. Contact us at info@ivaplants.co.uk or visit our Contact Us page.

9. Changes to Terms and Conditions:

IVA PLANTS reserves the right to update or modify these Terms and Conditions at any time. Please review this page periodically for changes.

Thank you for choosing IVA PLANTS. We appreciate your trust in our commitment to quality, sustainability, and the beauty of nature.